Returns.

Our 30-day guarantee

Try it on at home. If it's not right for any reason, email us within 30 days of delivery for an exchange or a full refund.

The 30-day window

The window starts the day after your order arrives. Email us within 30 days of that date and you're covered.

How it works

1. Email hello@medi-carry.com with your order number and a line on why it wasn't right.
2. We'll reply within one working day with next steps.
3. Your refund goes back to the original payment method within three working days.

Exchanges

Need a different colour or condition? Email us and we'll talk through the swap. The simplest path is a refund on the original and a fresh order for what you actually want.

Faulty or damaged items

If your bracelet arrives faulty or damaged, the 30-day window does not apply. Email us and we'll sort a replacement or refund. Your statutory consumer rights are not affected.

Contact

Questions? Write to hello@medi-carry.com.