FAQ
Asked, and answered.
If your question is not answered below, we reply within 48 working hours. Write to us.
I. The bracelet
What does it say?+
By default, the bracelet shows the condition (for example "BLOOD THINNER") on the front, in capitals. The reverse carries the universal medical alert symbol so first responders recognise it instantly.
Will the marking fade?+
No. The condition is set into the metal itself, not surface-printed, so it doesn't wear off through daily use.
Can I shower or swim with it on?+
Yes. The metal parts are fine in water. We'd avoid prolonged submersion in chlorinated pools or salt water - towel it dry afterwards.
How does the clasp work?+
It clicks together. One-handed open and close. Designed so it doesn't pop open accidentally.
What size is it?+
One size fits most. If it doesn't fit yours, return it within 30 days.
Why would I buy more than one?+
A few reasons people give us. The strap doesn't last forever. People misplace them on travel or at the gym. Some want one for daily and one for evenings. Others buy a second for a partner, a parent, or a friend on the same medication.
II. Delivery
How much does delivery cost?+
£3.99 worldwide. Free on any order £40 or over.
Do you ship internationally?+
Yes - we ship worldwide, with the same flat rate and the same 5–12 business day window for everyone. Customs and import taxes may apply at the destination.
Why is my tracking link empty?+
Tracking links can take up to 5 days to update with the first scan, so don't worry if it looks empty for a few days after dispatch.
III. Returns
What is your returns policy?+
Thirty days, no questions. If the bracelet doesn't fit, isn't what you expected, or you've changed your mind - write to us and we'll send you the return address. Refund processed within three working days of receipt. Return postage is at the cost of the customer.
My parcel is late or missing?+
If it has not arrived within 21 working days from dispatch, write to us and we'll replace or refund it.
IV. Medical & safety
Will paramedics actually check the bracelet?+
Yes. Paramedics and emergency staff are trained to check the wrist as a first step when assessing an unconscious or unresponsive patient. A visible medical alert is one of the fastest ways to receive correct treatment in the first ninety seconds.
My phone has my medical info already. Why a bracelet?+
Phones lock, run flat, or get separated from the body in a fall. Medical ID on a phone is genuinely useful - but only if the phone is on, present, and someone checks it. The wrist is checked first, every time. The two work together.
Is this a substitute for medical advice?+
No. MediCarry is a medical alert identification product, not a medical device. Always follow your prescribing doctor's instructions, and tell paramedics or hospital staff about every medication you are on whenever you can.